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Howard Schultz, CEO of Starbucks, once said that in order for the company to be successful, customers were going to have to have an “experience” with the product. It was going to have to be about more than just a cup of coffee. Their restaurants...

I teach 8th grade and I am 24. When I started in the classroom two years ago, I was not even a decade older than my students. Responses to new, young teachers can be mildly amusing, like when field trip docents ask where the teacher...

I am cold. Someone is speaking in the front of the room. The PowerPoint presentation lights up the dimmed room like a nightlight in a darkened hallway. I wonder why hotel ballrooms are always so arctically cold. Focus, I tell myself. You will need this information...

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