General Questions
Trouble Creating a Profile? [1]
What is Hope Street Group? [2]
Is registration required? [3]
Who can contribute to Hope Street Group? [4]
What does Hope Street Group do? [5]
How do I use hopestreetgroup.org? [6]
How is Hope Street Group funded? [7]
Are any organizations excluded from the database? [8]
How are "showcase" publications, events, groups, and challenges selected? [9]
Where does the information on hopestreetgroup.org come from? [10]

Personal Profile
How do I create a personal profile? [11]
How do I edit my personal profile? [12]
How do I insert links in my profile? [13]
How do I report an error if I encounter one while editing? [14]
What if I am unable to upload a photo onto my profile page? [15]
How do I change my password? [16]
What if I forgot my password or username? [17]
How do I delete my account? [18]
What if I am unable to log in to my account? [19]

Other Questions
How can I donate to an organization in the Hope Street Group database? [20]
Do I need to log in? [21]
How do I keep a watch on information or pages I'm especially interested in? [22]
Will Hope Street Group share my email address or personal information with anyone? [23]
How do I talk to other users on hopestreetgroup.org? [24]
How is homepage content chosen? [25]

Policy Areas
What are Policy Areas? [26]
Where can I find the Policy Areas? [27]
Why do I need to choose related Policy Areas when adding events, challenges, blogs, links, publications or groups? [28]

Trouble Creating a Profile?
Try clearing your cache and cookies in your browser. This is accomplished differently on each browser. Internet Explorer follow this path: Tools >> Internet Options >> button:Delete Cookies and button:Delete files. For Firefox: Tools >> Clear Private Data (select cache, cookies, saved form and search history) >> button:Clear Private Data Now. Refresh hopestreetgroup.org and begin your process again. If you have more trouble, email info@hopestreetgroup.org [29] and a site administrator will respond within 24 hours.
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What is Hope Street Group?
Hope Street Group is a new generation of leaders dedicated to building an Opportunity Economy where upward social and economic mobility is possible for all Americans. For more information: http://hopestreetgroup.org/about [31]
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Is registration required?
No. Anyone can browse or use the site. Users only have to register if they would like to make comments or post new site content.
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Who can contribute to Hope Street Group?
Any registered site user. If you want to add content, you must first create a user profile so that you are known to the community. Then, when exploring the site, you can "Create Content" on your Dashboard, on the "Share" button on the homepage, or look for links to "Add Content" on Policy Area Homepages. In addition, you can "Edit" content on public pages - just look for the Edit subnav on the top of the page. REMEMBER: hit "Submit" for your content to be submitted to our site administrator for approval. As your participation increases, the site administrator can enable you to post content without approval.
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What does Hope Street Group do?
We grow prosperity and opportunity for all Americans by:

• Building diverse coalitions around shared goals to increase economic opportunity;
• Developing innovative economic policies and clear actions plans for implementation;
• Using our business, civic, and political networks to implement those plans.

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How do I use hopestreetgroup.org?
Hope Street Group allows you to connect with professionals in the world of business, civil society, and government about public policy impacting economic opportunity and social mobility in America. You can share news, articles, video, research, event listings, and volunteer challenges and join local chapter or National Policy Teams that will enable you to contribute to opportunity-expanding projects in your community.
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How is Hope Street Group funded?
Hope Street Group is currently supported by foundations grants and member contributions. Our funding supports site administration, policy development, local chapter development, and the engagement of business, civic, and political leaders to consider new public policy solutions to revitalize economic opportunity in America.
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Are any organizations excluded from the database?
Yes, Hope Street Group reserves the right to deny access to organizations that do not support the ultimate mission of Hope Street Group: to build uncommon coalitions to support bold, bi-partisan solutions that secure broad access to quality education, healthcare, and markets for jobs, homes and capital.
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How are "showcase" publications, events, groups, and challenges selected?
All content published on hopestreetgroup.org can be considered for the showcase on the homepage. Content must include a photograph and content that supports the Hope Street Group mission. As site administrators approve content for publication, they will randomly select content to be showcased on the homepage.
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Where does the information on hopestreetgroup.org come from?
The information we gathered is culled from publicly available data on hubs and networks that exist on the Internet, as well as primary keyword research using search engines. Data for organizations and events have been gathered by staff, interns, volunteers, and Hope Street Group members from around the world, or submitted to the site directly from the organizations themselves.
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Personal Profile

How do I create a personal profile?
Click "Create a Profile" on the left hand sidebar and fill out the required information. You can now freely edit or add information throughout the site.
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How do I edit my personal profile?
Once you are logged in, you can click "Profile" on your Dashboard. Your main profile will appear, giving you the option to edit your personal information. After editing, click "submit" and you're done!
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How do I insert links in my profile?
While you are editing your profile (or any editing page), highlight the text where you would like the link to appear. Choose the "Insert/edit link" icon. Type in the url of the desired link and click "Insert". To link to an external email address, type "mail: name@email.com" into the url field. The link will appear as blue, underlined text in the edit box.
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How do I report an error if I encounter one while editing?
1st Option: Choose the Contact button on the bottom of the homepage and report your problem to the Hope Street Group site administrator. An administrator will respond to your problem within 1 business day.
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What if I am unable to upload a photo onto my profile page?
First, make sure you are attempting to upload a .gif, or .jpg file. If you are still unable to upload a photo, you may have exceeded the max amount of photo storage. Please delete an existing photo on your profile before trying again. If you still cannot add a photo, this denotes a bug, and should be reported by clicking on the Contact button on the bottom of the homepage and reporting your problem to the Hope Street Group site administrator.
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How do I change my password?
Once you are logged in, you can click on your profile on your Dashboard. Once there, you can select "Edit" on the sub-nav. Your profile will appear, giving you the option to create and confirm a new password.
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What if I forgot my password or username?
On the homepage, you will see a link that says "Sorry, unrecognized username or password. Have you forgotten your password? Clicking on this link will open a new page asking for your email. An email will be sent immediately with your username and a new password.
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How do I delete my account?
In order to delete an account, you need to contact one of the Hope Street Group administrators, which you can do by emailing info [at] hopestreetgroup.org. One of our administrators will be in touch with you shortly and will be able to de-activate an account within a few minutes.
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What if I am unable to log in to my account?
First, make sure your browser cache and cookies are cleared. This is accomplished differently on each browser. For Internet Explorer: Tools>> Internet Options >> button: Delete Cookies and button:Delete files. For Firefox: Tools>> Clear Data (select cache, cookies, saved form and search history) >> button:Clear Private Data Now. Refresh hopestreetgroup.org and begin your login again. If you still have problems, email info [at] hopestreetgroup.org and a site administrator will respond within 1 business day.
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Other Questions

How can I donate to an organization in the Hope Street Group database?
Hope Street Group does not facilitate direct donations to organizations. You can reach an organization directly from its profile or group page in order to make a donation, volunteer, or seek additional information.
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Do I need to log in?
No. Without logging in you can still browse the entire site, but you cannot add or edit data. Once you log in, you are an active participant in the Hope Street Group network. You can add content, rate content, contact other users, and participate in discussion forums.
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How do I keep a watch on information or pages I'm especially interested in?
You will want to add certain pages to your Favorites. Go to the page you want to add and rate the content at the top of the page. To review your Favorites, go to your Profile Page and see a listing of your favorites in order of rating and recency.
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Will Hope Street Group share my email address or personal information with anyone?
Hope Street Group will not share your email address with anyone. It will not allow any information on the site, or information about the Hope Street Group network to be sold in any way. Please see Hope Street Group's Privacy Policy.
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How do I talk to other users on hopestreetgroup.org?
You can start or participate in a discussion forum, post content that will appear on policy area homepages, volunteer with a local chapter or national policy team, make a comment on any of the pages you visit, or send an email by visiting a user's profile page.
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How is homepage content chosen?
The homepage content is currently chosen by the staff of Hope Street Group. The staff makes an effort to feature recently added content from the Hope Street Group network.
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Policy Areas

What are Policy Areas?
Policy Areas are the specific topics that Hope Street Group focuses on when making proposals to increase economic opportunity and social mobility in America. All content entered on hopestreetgroup.org (events, challenges, blogs, links, publications, groups) can be associated with several policy areas. This association allows a user to more easily find events, challenges, groups, and site content associated with their Policy Area. In addition, this content will automatically populate related policy area and group homepages.
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Where can I find the Policy Areas?
The current list of Policy Areas is on the left nav on the homepage. When a user "Creates Content," the user can associate the posting with one or more policy areas by selecting them from the "Issues" pull-down menu.
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Why do I need to choose related Policy Areas when adding events, challenges, blogs, links, publications or groups?
By associating your content with a Policy Area, your information will be easier for others to find when searching or browsing by topic.
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